Refund policy

Last updated: November 7, 2026

We want you to love your Kuvelto light. If something goes wrong, we will make it right.

14-day returns

You can return your order within 14 days of delivery for any reason. Email support@kuvelto.com with your order number and we will send you the return address. Return shipping costs are paid by the customer. Items must be returned unused, in their original packaging and with all accessories (mount and USB cable). Once we receive the return, we refund the amount paid, including the original shipping cost, within 14 days.

If you are a consumer in the European Union, this is your legal 14-day right of withdrawal, and you also have the 3-year legal guarantee of conformity.

Damaged, defective, wrong or missing items

If your order arrives damaged, the light does not work or does not charge, you received the wrong item or something is missing, email support@kuvelto.com with your order number and a photo or short video. We will send a free replacement or refund the affected items, whichever you prefer. You don't need to send anything back.

Lost orders

If tracking shows no movement for 15 days, or your order hasn't arrived 30 days after shipping, contact us and we will reship it or give you a full refund.

Cancellations

You can cancel your order for a full refund as long as it hasn't shipped yet. Email us as soon as possible with your order number.

When will I get my refund?

Approved refunds go back to your original payment method. Your bank usually takes 5 to 10 business days to show the money in your account.

Questions

Email support@kuvelto.com. We reply within 1–2 business days.