Shipping policy
Last updated: November 12, 2026
Where we ship
We ship to the United States, mainland Spain and the Balearic Islands, Mexico, Colombia, Chile, Peru and Guatemala, and to these European countries: France, Belgium, Italy, Portugal, Poland, Austria, Czechia, Hungary, Slovakia, Slovenia, Croatia, Greece, Finland, Romania, Bulgaria, Lithuania, Latvia, Estonia and Malta.
Shipping cost
All orders ship with tracking.
Shipping is free on every order.
Delivery time
Orders are processed in 1–3 business days (Monday to Friday, excluding holidays). In total, most orders arrive within 7–12 business days of purchase to the US and Spain, 8–15 business days to the rest of Europe and 8–14 business days to Latin America. During busy periods delivery may take a few extra days. Delivery times are estimates.
Tracking
When your order ships, we email you the tracking number. You can check it on our Track your order page. Tracking may take 2–3 days to show the first update.
Multiple packages
If you order several lights, they may arrive in more than one package and on different days.
Shipping address
Please double-check your address at checkout. If you spot a mistake, email us right away at support@kuvelto.com: we can only change it if the order hasn't shipped yet.
Duties and taxes
Prices for the United States and Latin America are shown in US dollars; prices for Europe are shown in euros. Any applicable sales tax is calculated at checkout. Orders to Mexico, Colombia, Chile, Peru and Guatemala may be charged import taxes or duties by local customs on delivery; these are not included in the price and are paid by the customer.
Lost or damaged packages
See our refund policy. If your order is lost or arrives damaged, we reship it or refund you.